FREQUENTLY ASKED QUESTIONS

reservation hot line 1-888-422-4776

WHAT ARE YOUR RENTAL POLICIES
Click here for details.

WHAT IS COLLINS LAKE RESORT VACATIONS?
Collins Lake Resort Vacations is the on-site property management for Collins Lake Resort: Oregon's newest destination resort. This year-round resort is located above the snowline in Government Camp, Oregon on Mt. Hood. We are 55 miles from Portland Int'l Airport (PDX.) Warm and sunny summers and snowy winters are trademark seasons up here, but the cycle of life and tranquility of nature are best experienced in the spring and fall. Many of the owners have hired us to manage their property as a vacation rental. We are set-up to act as your exclusive vacation planner, because we have partnerships with many local recreation outfitters. We have a corporate affiliation with Mt. Hood Skibowl Winter Resort and the Summer Adventure Park at Skibowl and can offer their tickets and passes to our renters for a great discount. Our partnerships with the area’s other ski areas allow us to provide you a great discount on lift tickets. Also, we have partnered with Preferred Recreation Outfitters to provide white water rafting, sleigh rides, mountain bike rentals, horseback rides, kayak tours and rentals, cross country skis, snowshoes, interpretive hikes, rounds of golf, and so much more. Whatever your plan, we have a solution. Give us a call!

DO YOU HAVE ROOMS AVAILABLE?
At this time we do not manage rooms. The chalets we manage are perfect for the average family. They are all located within Collins Lake Resort. They are 3-story town home condominiums that have 1248 square feet with a 2-car garage. They have 2-3 private bedrooms and 2.5 bathrooms. They have a fully stocked kitchen, dining room, living room and wonderful stone gas fireplace. Each chalet has laundry facilities and a spacious deck on the second floor. All have cable tv and phone service. You do not need to bring cookware or linens. They are fully equipped. Each unit is within walking distance of the pool, hot tub and sauna. Also within walking distance are numerous dining establishments.

HOW MUCH ARE YOU VACATION RENTALS?
Our rental rates fluctuate from season to season; therefore we have a range of starting rates. Our starting rates are based on occupancy of 2 adults. All pre-teens (12 years and younger) lodge for free and each additional adult (ages 13 and older) is $20. All rents are assessed a 7% tax (6% county and 1% state) and every reservation is assessed a $10 Reservation Fee.

Our seasons and starting rates as of September 2006 are as follows
(These are subject to change):
Fall - October 1, 2006 through November 19, 2006
$169 per night
Winter - November 20, 2006 through December 22, 2006
$199 per night
Holidays - December 23, 2006 through January 4, 2007
$259 per night (3 night minimum required)
Winter - January 5, 2007 through March 31, 2007
$199 per night
Spring - April 1, 2007 through June 21, 2007
$169 per night
Summer - June 22, 2007 through September 30, 2007
$199 per night

WHAT ARE THE SLEEPING ARRANGEMENTS?
Each property has unique sleeping arrangements depending on the preferences of the owner. The most any one could accommodate is 10 people and most are situated for 6-8 spots.

DOES YOUR INTERNET SITE HAVE PICTURES OF THE VACATION RENTALS?
Yes, click here. A list of all of our properties will appear. Each one has a button that can be clicked to see pictures.

CAN I MAKE A RESERVATION ON-LINE?
Yes, click here. A new page will appear with a calendar. Click on your arrival date. Once the page has regenerated, click on your departure date. A new page will appear with a list of all available vacation rentals. Once you hav chosen one, click Availability/Book." A new page will appear that allows you to accept or decline Travel Insurance. Click the Travel Insurance box if you accept Travel Insurance. Leave the box blank if you decline

DO YOU HAVE LODGING PACKAGES OR SPECIALS?
Click here for a list of our current specials and packages. We have created numerous packages and specials for each season. Special pricing is available for all stays that are 5 nights or longer. For every season except the winter holidays, we offer the 5th night free!

HOW MANY NIGHTS MINIMUM?
Many of the properties we manage allow nightly rentals; therefore we have no minimums.

WHERE ARE YOU LOCATED?
Collins Lake Resort is located in Government Camp, Oregon which is the heart of a recreation paradise within minutes of Mt Hood Skibowl and Timberline ski areas. We are within quick walking distance of restaurants and shops and many of our properties have marvelous views of Camp Creek, Mt. Hood, the Multorpor Fen and the slopes of Mt. Hood Skibowl.
Collins Lake Resort Headquarters is located in the on-site Sales and Rental Office at Collins Lake Resort and the address is 88149 E Creek Ridge Road, Government Camp OR 97028.

HOW DO I GET TO COLLINS LAKE RESORT?
For your information, our office is located on-site at Collins Lake Resort and the address is 88149 E Creek Ridge Road, Government Camp, Oregon 97208. As you enter Government Camp from Highway 26 you must turn onto the Government Camp Loop Road. This is the business loop of Highway 26 and both ends merge into Highway 26. Collins Lake Resort is at the west end of the loop and the entrance is well marked. If you need directions to Collins Lake Resort for check-in please consider the following:
From Portland
East on I-84 towards The Dalles.
Take 238th Avenue south at Exit 16 towards Wood Village/ 238th Avenue.
238th Avenue becomes 242nd Avenue.
Take Burnside Boulevard east towards Highway 26/ Sandy/ Government Camp/ Mt. Hood.
Merge east on Highway 26 towards Sandy/ Government Camp/ Mt. Hood.
From Seattle
South on I-5 towards Portland.
Merge east on I-84 towards The Dalles.
Take 238th Avenue south at Exit 16 towards Wood Village/ 238th Avenue.
238th Avenue becomes 242nd Avenue.
Take Burnside Boulevard east towards Highway 26/ Sandy/ Government Camp/ Mt. Hood.
Merge east on Highway 26 towards Sandy/ Government Camp/ Mt. Hood.
From Salem, southern Oregon and California
North on I-5 towards Portland.
Merge east onto Interstate 205 via Exit 288 towards Interstate 84/ The Dalles/ Seattle.
Take Highway 212 east at Exit 12 towards Clackamas/ Johnson City/ Estacada/ Mt. Hood.
Merge east onto Highway 26 towards Sandy/ Government Camp/ Mt. Hood.
From Bend and Central Oregon
North on Highway 97 towards Portland.
Merge northwest onto Highway 26 towards Government Camp/ Portland.
From Hood River
South on Highway 35 towards Government Camp/ Mt. Hood.
Merge west on Highway 26 Government Camp/ Portland.
Are You Flying Into Portland Int'l Airport (PDX) Airport
East on Airport Way towards I-205. Merge south on I-205 towards Portland/ Salem. Merge east on I-84 towards The Dalles. Take 238th Avenue south at Exit 16 towards Wood Village/ 238th Avenue.
238th Avenue becomes 242nd Avenue.
Take Burnside Boulevard east towards Highway 26/ Sandy/ Government Camp/ Mt. Hood.
Merge east on Highway 26 towards Sandy/ Government Camp/ Mt. Hood.
Many rental agencies at the airport have four-wheel drive vehicles available, so it is wise to inquire if you are visiting in the winter months. Also, we partner with a local tour operator for airport shuttle service if you are in need of transportation; you can reach Sea to Summit Adventures at (503) 286-9333 or visit www.seatosummit.net

WILL I NEED CHAINS TO GET UP TO COLLINS LAKE RESORT?OW DO I GET TO COLLINS LAKE RESORT?
The State of Oregon Chain Laws can be found at www.tripcheck.org. It is required for all vehicles to carry chains while driving over the mountain passes from November 1st to April 15th. Four-wheel and all-wheel drive with reliable all-weather tires are usually all you will need. However, certain times may experience winter weather and driving the pass may require chains. You do not need to worry about snowy driving conditions in summer as temperatures can reach into the nineties.

HOW CLOSE ARE YOU TO MT. HOOD SKIBOWL WINTER RESORT AND THE SUMMER ADVENTURE PARK AT SKIBOWL?
We are within seconds of Mt. Hood Skibowl and the Adventure Park! In both winter and summer it is an easy walk. You can see the slopes from our office. A free weekend shuttle runs from Collins Lake Resort during Skibowl’s operational hours on the weekends and holidays.
Timberline Ski Area?
It is a quick fifteen minute drive to Timberline up the Timberline access road. We can provide directions in our office when you arrive. On the weekends during the bulk of the winter season a $5 roundtrip shuttle bus runs on holidays and weekends
Meadows?
It requires a 20-minute drive around the mountain to get to Meadows. We can provide directions in our office when you arrive.

DO YOU HAVE GROUP RATES?
Yes, ask your Vacation Specialist for a Lodging Proposal for your group. Every group has different needs so we customize the rates to you. Normally, we define a group as needs for 3 or more condos. We work hand–in-hand with Event Planners at Mt. Hood Skibowl and the Adventure Park to offer arrangements for food, recreation and meeting space.
We also have our new Alpine Haus located next to Skibowl East that is the perfect dormitory style housing for youth groups with a full commercial kitchen and cafeteria space. Stay at the Alpine Haus and literally walk to the lifts.

WE WANT TO BRING THE FAMILY DOG. IS COLLINS LAKE RESORT PET FRIENDLY ?
Many owners allow dogs in their chalet here at Collins Lake Resort. Please request a Pet Friendly unit that allows dogs. If the unit is not Pet Friendly then dogs are prohibited. Dogs are the only pets allowed.
For all reservations that check-in after November 1st there is a new Pet Friendly policy. For each dog there is a nonrefundable $50 Pet Fee and a $300 Security Deposit. The security deposit is not charged to your card rather we get the amount authorized from the credit card processor. We provide food bowls, food tray, treats and a towel for wiping the dogs paws. Some owners have even provided kennels for you to use.
The rules at Collins Lake Resort are simple: Leash your dog. Clean up after your dog. And don't leave your dog in the chalet alone while you are away. We suggest you bring a kennel if you plan to leave the dog behind.

WHAT ELSE IS THERE TO DO ON MT. HOOD BESIDES SKI AND SNOWBOARD?
The better question is: What isn't there to do on Mt. Hood. Click here for details about recreational opportunities.

SINCE YOU HAVE FULL KITCHENS, WHERE IS THE NEAREST GROCERY STORE?
Mt Hood Foods is located west of here in Zig Zag and Thriftway is located west of here in Welches. Both are located on Highway 26.

IF I AM GOING TO ARRIVE LATE, HOW DO I GET THE KEY TO MY VACATION RENTAL?
Contact the office (during business hours) prior to arrival and arrange a late check-in. A key box will be hung on your vacation rental. A special code will be provided for you to open the key box. A 24 hour access line is posted on the door of Headquarters if you need assistance

IS THERE INTERNET ACCESS AT COLLINS LAKE RESORT?
Some chalets offer complimentary high speed internet access. You may need a wireless card to access the network. Also, there is a complimentary wireless high speed internet network in the Creekside Lodge. Internet access is not guaranteed.